Legal
Refund Policy
Effective: May 1, 2025 · Last updated: May 2025
Our commitment
We want you to be satisfied. If the Service doesn't deliver value, reach out — we'll do our best to make it right within the windows described below.
1. Monthly Plan
Monthly subscriptions are billed at $16.99/month and are non-refundable once a billing period has started.
You may cancel at any time from your account settings. You will retain access to Pro features through the end of your paid period. No future charges will be made after cancellation.
2. Annual Plan — 7-Day Refund Window
Annual subscriptions are billed at $143.88/year. If you are not satisfied, you may request a full refund within 7 days of your payment date.
After 7 days, annual subscriptions are non-refundable. You may cancel at any time to stop the subscription from renewing.
3. How to Request a Refund
Email us at hgtsolutions@outlook.fr with:
- Subject line: Refund Request — Pro Listing FBA
- The email address associated with your account
- Your reason for requesting a refund (optional, helps us improve)
We respond within 3 business days. Approved refunds are processed via the original payment method within 5–10 business days.
4. How to Cancel
- Go to the generator and click your profile picture (top right)
- Select Subscription
- Click Cancel subscription
Your Pro access remains active until the end of the paid period. No partial refunds are issued for unused days on monthly plans.
5. Non-Refundable Situations
Refunds will not be issued if:
- The request is outside the applicable refund window
- Your account was suspended or terminated for violating our Terms of Service
- You failed to cancel before an automatic renewal
- Dissatisfaction is based solely on subjective preference regarding AI output quality
6. EU Consumers
If you are located in the European Union, you have a statutory right of withdrawal of 14 days from the date of subscription, in accordance with EU Directive 2011/83/EU. If you have already used the Service during that period, a proportional deduction may apply.